“A couple of years ago you came out and did a session with the senior staff about conflict and conflict resolution. I learned a lot from it, and I would love it if this year’s staff team could learn these skills too.”

— Camp Director, Vernon, BC

“Thank you. You are great facilitators, have good energy, flow, process to training.”

— Participant, MCFD, Langley, BC

“You make an excellent team and are excellent presenters. Thank you for sharing your knowledge & expertise in such a gentle, supportive & encouraging way. Thank you so much for a great two days.”

— Participant, Saskatchewan Prevention Institute,, Saskatoon, SK

“You two have created quite a buzz around here…it’s positively humming! Requests are already coming in for Level II, and I haven’t sent out the invitation yet. Members of our IP team are already trying to work out how to use MI in our case conferences.”

— Participant, Addiction Services, AVH, Wolfville, NS.

“I really loved the training that you and Cristine gave us. It seemed more applicable to our work than most training (perhaps any training) that we have done thus far. We raved about the training to our manager. He asked us to talk to our entire team about it. It sounds like there is a lot of interest in having our ISSP and Case Management teams trained in MI.”

— Participant, MCFD, Langley, BC

“Thank you both so much for your commitment to assisting our program. I know it has been a bit of a stretch trying to accommodate the wide diversity of knowledge and skill within this group. Your flexibility is greatly appreciated.”

— Manager, FASD Programs, Healthy Child Manitoba, Winnipeg, MB

“I am very thankful to have had this opportunity, and look forward to an ongoing Community of practice, using what I have learned and continuing to learn in my practice and in my life in general. Thank you both.”

— Participant, Addiction Services, AVH, Wolfville, NS

“An excellent and informative workshop. I feel this training would be important for all ISSP workers as our role is to mentor youth and elicit change. Would like to do the next level of MI.”

— Participant, MCFD, Langley, BC

“Should be required by all new hires and every 3-5 years for MCFD.”

— Participant, MCFD, Langley, BC

“Wonderful training. Wish it had been longer.”

— Participant, MCFD, Langley, BC

“Frances and Cristine are great presenters. You kept my interest the whole 2 days. Very respectful and knowledgeable. Thank you.”

— Participant, Saskatchewan Prevention Institute, Saskatoon, SK

“I enjoyed this – good variety in presentation and practise exercise.”

— Participant, Saskatchewan Prevention Institute, Saskatoon, SK

“Cristine’s knowledgeable approach, her role modeling as teacher and her listening, reflecting and caring were the most valuable aspects of this course.”

— Participant, UBC Continuing Studies, Vancouver, BC

“As a senior programmer at UBC Continuing Studies, I appreciate Cristine’s professionalism in working with us to create meaningful professional development opportunities. I feel confident that she brings a wealth of experience and exceptional knowledge in the techniques and applications of motivational interviewing to our programming.”

— Deena Boeck, Senior Program Leader, UBC Continuing Studies

“Loved, loved this course! The presenter Cristine practised the skills while she taught. The diversity of activities kept the course moving at a wonderful pace. Thank you!”

— Participant, UBC Continuing Studies, Vancouver, BC

“In brief consultation time, we are better asking why the patient wants to make a change and how they might go about doing it…. then telling them they should.”

— S. Rollnick

“How clients hold things together when they are falling apart is the stuff of MI.”

— W.R. Miller

“The MI practitioner is the quiet & reflective voice of the troubled conscience of another, made louder thru discussion.”

— W.R. Miller

“Education is not the filling of a pail, but the lighting of a fire.”

— W.B. Yeats

“We think we listen, but rarely do we listen with real understanding. True empathy, through active listening of this special kind, is one of the most potent forces for change.”

— C.R. Rogers

“When we are really with ourselves and others, change happens before the conversation ends.”

— W.R. Miller

“The human heart refuses to believe in a universe without purpose.”

— Einstein

“Where you are understood is where you are truly alive.”

— Anonymous

“You do not make a plant grow by shouting at it.”

— M. Hammer

“No person is completely unmotivated.”

— S. Rollnick, W.R. Miller & C. Butler

“Zero-to-1 is the hardest change.”

— W.R. Miller

“We shift in our thinking, from ‘why isn’t this person motivated?’ to ‘for what are they motivated?'”

— W.R. Miller & S. Rollnick

“We do not motivate clients or install motivation in them; rather we find the motivation that lies within and help them recognize it.”

— D. Rosengren

“A supportive, compassionate, empathic practitioner is the most effective in inspiring change.”

— S. Rollnick

“Reflections elicit more information than questions.”

— Training Participant

“Almost every piece of advice you might offer has already been thought about, and rejected, by your patients.”

— Training Participant

“Much can be covered in a 10-minute encounter.”

— Training Participant

“‘If we treat people as they are, we make them worse. If we treat people as they ought to be, we help them become what they are capable of becoming.”

— Goethe

“MI training gives you the confidence to be vulnerable with clients; the ability to pair the humanity with the professionalism.”

— Training Participant

“Thank you for listening so intently and responding so sensitively to our change talk — and for helping us sail in the direction we want to go.”

— Training lead, Addiction Services, AVH, NS

“Your course was truly the best I have been to in many, many years. I use it every day and make sure that I alway mention it in my workshops. I hope you know how important the work you do is and how much it is appreciated.”

— David Loyst, M.Sc. (SLP), Behavioural Consultant, Loyst and Associates Autism Services Inc., Vancouver, BC

“Cristine has played a valuable role in my never ending process of reaching my full potential as a therapist. It is very apparent that Cristine loves what she does and her excitement is contagious. I first sought out her supervision because she is a well respected Motivational Interviewing trainer, but I soon discovered that she is much more than a trainer. Cristine’s patience and reassurance have been a source of tremendous change in my professional life and for that I am very grateful.”

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